Frequently Asked Questions
Everything you need to know about Swiss Beauty products and services.
Are Swiss Beauty products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged, defective, or incorrect upon arrival. Please ensure the items are unused and in their original packaging to qualify for a refund or replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How do I choose the right foundation shade for my skin tone?
We provide a detailed shade guide and high-resolution swatches on every product page. If you need further assistance, our beauty experts are available via chat to help you find your perfect match.
Are your products safe for sensitive skin?
Most of our products are formulated to be gentle and skin-friendly. However, we always recommend checking the ingredient list and performing a patch test before full application if you have highly sensitive skin.